Cheryl Welbourn Consultancy Ltd
I offer a wide range of expertise to ensure your software and services aligned with the requirements of your business, ensuring your systems are delivering at maximum capability, and your residents and users are getting the best experience. Please reach out via my contact page and we can discuss your requirements.
I look forward to hearing from you.
Implementation Services
Starting a new implementation and feeling the pressure already?
Let’s get it right from day one. With hands-on experience across 40+ applications, I help organisations lay strong foundations for successful delivery. From configuration planning and test script development to training prep, user documentation, and stakeholder communications — I bring structure, clarity, and confidence to the early stages of your rollout. If you need an experienced partner to help your teams hit the ground running, I’m ready to support your implementation from the very start.
Sharepoint Migration
Let’s turn complexity into clarity.
I offer hands-on support to help your organisation plan, prepare, and deliver a successful SharePoint migration.
From robust project planning and governance frameworks to test scripts, stakeholder communications, and team readiness, I’ll work alongside you to build confidence and momentum from day one. Whether you're stalled at the starting line or need structure to move forward, I’ll help you get SharePoint working for your organisation.
Software Supplier Critical Friend
Independent insight to strengthen delivery and customer satisfaction.
With deep sector experience, I offer a fresh, external perspective on whether your processes are truly delivering and whether your customers feel the benefit. I quickly get to grips with your business and identify practical actions to make operations smoother, faster, and more effective.
I can also engage directly with your customers to gather honest, independent feedback and translate it into achievable improvements that drive results
Business Analysis
Unlock the full potential of the tools you already own.
Many organisations in the sector struggle to extract real value from their existing systems often paying for functionality that’s underused or misaligned. I help bridge that gap. Through a targeted review of your business areas, I deliver a clear, actionable plan to optimise processes, connect systems, and drive automation.
By eliminating repetitive, low-value tasks, we free up your teams to focus on what matters; improving both resident outcomes and user experience. If you're ready to turn inefficiency into impact, I’ll help you make your systems work smarter, not harder.
Testing
Testing is critical. Allow me to manage the testing phase of any project. I will develop the test strategy, write the test scripts and investigate automation options as your test manager. Ensuring this is done meticulously reduces delays and associated costs, increases adoption rates and facilitates a smoother go-live.
Consultancy
By reviewing the existing configuration and undertaking re-processing to improve efficiencies, we can strengthen the tools you have, ensure latest features are utilised and the system is healthy. This will increase adoption rates and deliver benefits to the user and resident whilst reducing the number of support tickets raised making the most of the applications you have invested in.
Training
Whether it's for new starters, new or existing applications or a refresher, I can deliver training to suit. I will work with you to create a training needs analysis and identify digital skills gaps. Expect to see a reduction in customer wait times and the number of support tickets logged whilst ensuring the correct processes are followed. You can record and store these sessions.
Documentation and Process Mapping
Strategy
A regular review and update of your on line documentation in line with software upgrades and evolving business processes is vital. This will result in consistent compliance to processes, to improve data quality and save your users time. It will also reduce the number of support tickets and get user buy-in.
Procurement
Working with you to create and implement your Software Strategy and Digital Roadmap providing clear direction in line with business objectives and giving an understanding the Art of the Possible.
A review of the existing software landscape will identify where we can improve automation and integration whilst removing wasted spend.
Let me support your procurement process by gathering and analysing your requirements and convert them into a specification. I am able to create a business case and calculate the potential return on investment whilst generating engagement throughout the business, facilitate potential supplier presentations, and also implement a pilot project with you to prove the value of any proposed solution.
Project Management
Whether it’s a full system migration, restart or a re-implementation project, I have experience in them all. I can help you tackle and clear your project backlog and remove this from day to day work and get projects over the line, enabling you to deliver success.
Business Insights
Are you generating outputs that provide actionable insights for your organisation? Or are you reporting just for the sake of it? Is all your data consolidated in one place? Let’s review your tools, assess data spread across different systems, and determine if your outputs are fit for purpose to help you achieve your company objectives.