Cheryl Welbourn Consultancy Ltd
I offer a wide range of expertise to ensure your software and services align with the requirements of your business, ensuring your systems are delivering at maximum capability, and your residents and users are getting the best experience.​ Please reach out via my contact page and we can discuss your requirements.
I look forward to hearing from you.​​​​​
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Here is an overview of what I can offer, either on-site or remotely:
Data Governance
Do you have excellent data governance?
I can conduct an external audit and help create a clear data strategy where you can expect to see better data quality and data ownership. This will enable you to make data-driven decisions whilst improving automation and remain compliant.
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Business Insights
Are you generating outputs that provide actionable insights for your organisation? Or are you reporting just for the sake of it? Is all your data consolidated in one place? Let’s review your tools, assess data spread across different systems, and determine if your outputs are fit for purpose to help you achieve your company objectives.
Procurement
Let me support your procurement process by gathering and analysing your requirements and convert them into a specification. I am able to create a business case and calculate the potential return on investment whilst generating engagement throughout the business, facilitate potential supplier presentations, and also implement a pilot project with you to prove the value of any proposed solution.
Strategic
Working with you to create and implement your Software Strategy and Digital Roadmap providing clear direction in line with business objectives and giving an understanding the Art of the Possible.
A review of the existing software landscape will identify where we can improve automation and integration whilst removing wasted spend.
Business Analysis
A common problem within the sector is the inability to get value from the tools you already pay for, and there are often gaps in system capabilities. By conducting a thorough review of business areas I will deliver a plan to optimise your processes, enable you to join up systems, and increase automation by removing repeat, low value tasks that will improve the resident and user experience.
Project Management
Whether it’s a full system migration, project restart or a re-implementation I have experience in them all. I can help you tackle and clear your project backlog and remove this from day to day work and get projects over the line, enabling you to deliver success.
Training
Whether it's for new starters, new or existing applications or a refresher, I can deliver training to suit. I will work with you to create a training needs analysis and identify digital skills gaps. Expect to see a reduction in customer wait times and the number of support tickets logged whilst ensuring the correct processes are followed. You can record and store these sessions.
Testing
​Testing is critical. Allow me to manage the testing phase of any project. I will develop the test strategy, write the test scripts and investigate automation options. Ensuring this is done meticulously reduces delays and associated costs, increases adoption rates and facilitates a smoother go-live.
Software Upgrades
Ensure you are fully utilising the latest software version and that you are supported. I can collate and promote the benefits of upgrading to encourage business buy-in as well as plan the upgrade, update user documentation, manage any issues and blockers and train the user base on any new functionality.
Consultancy
By reviewing the existing configuration and undertaking re-processing to improve efficiencies, we can strengthen the tools you have, ensure latest features are utilised and the system is healthy. This will increase adoption rates and deliver benefits to the user and resident whilst reducing the number of support tickets raised.
Documentation
A regular review and update of your documentation in line with software upgrades and evolving business processes is vital. This will result in consistent compliance to processes, to improve data quality and save your users time. It will also reduce the number of support tickets and get user buy-in.
Tenant Engagement
To help you meet Tenant Satisfaction Measures (TSM) and approach engagement without biases. I offer participation in tenant engagement groups, gather and analyse feedback, assistance with TSM findings and provide follow up calls to improve the resident experience whilst assisting the Call Centre.