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Picture of Cheryl Welbourn

Having worked in a broad range of roles across the social housing sector for over 30 years, I can apply my expertise to support your housing organisation in developing and enhancing your software strategy, delivery of projects and the optimisation of your current software and services.

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My skills, advice and enthusiasm will help you deliver results quickly and smoothly with increased adoption rates, enhancing the user and resident experience whilst time and money savings are recognised.​​​

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As a problem solver with great communication skills I can assist your organisation in overcoming obstacles that prevent targets and objectives being met, helping to reduce the demands being placed. This will enable you to focus on providing a great service whilst projects and enhanced services are delivered to schedule.

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I understand the pressure of meeting deadlines and the potential for a shortfall of experienced resources in the key areas. This is where my many years of knowledge can make the difference without the additional delay and cost of employing new staff. â€‹I will reduce the pressure, removing blockers and enable your organisation to deliver positive outcomes​.

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My career started in the housing department of my local authority. Since then, I have supported over 130 housing providers and local authorities giving me the experience and knowledge needed to help your business in the following areas:

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  • Implementation of housing management systems, modules, mobile, digital and portal solutions

  • Data migration and reconciliation

  • Creation of software strategies and digital roadmaps

  • Mergers of housing providers and the effects on the software 

  • System health checks

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I have collaborated with over 40 software suppliers, which has help me gain a deep understanding of:​

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  • The software solutions available on the market

  • The Art of the Possible

  • The integration of solutions

  • Partnerships

  • The development life cycle

  • How to manage and deliver software upgrades

  • Release management

  • Account / Client Relationship Management

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Bringing Cheryl in as an external consultant to support our company wide migration to SharePoint was a turning point for our team.
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Her clarity, structure, and outcome-focused approach not only improved engagement but also helped us unlock real value at a critical delivery stage.
 
The difference was tangible;  Cheryl’s input elevated both our confidence and our results.

Philip Jackson - Head of Technology & Data Services - Advance Housing and Support

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